Terms and Conditions

1. Introduction

Welcome to Local Electrician ("Company", "we", "our", or "us"). These Terms and Conditions ("Terms") govern your access to and use of our website, mobile application, and all services provided through these platforms (collectively, the "Service").

By accessing and using Local Electrician, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our Service. We reserve the right to modify these Terms at any time, and your continued use of the Service following the posting of revised Terms means that you accept and agree to the changes.

2. Service Description

Local Electrician is a digital platform that connects customers seeking electrical services with verified and qualified electricians (referred to as "Service Providers"). We operate as a marketplace facilitating these connections and do not directly provide electrical services.

The platform allows customers ("Users", "Customers") to:

• Search for electricians in their area
• View electrician profiles, qualifications, and customer reviews
• Request and book electrical services
• Make payments for services
• Rate and review completed services

3. User Accounts and Registration

To use Local Electrician, you must create an account by providing accurate, complete, and current information. You must:

• Be at least 18 years of age
• Provide a valid mobile number
• Maintain the confidentiality of your account credentials
• Notify us immediately of any unauthorized access to your account
• Be responsible for all activities under your account

We reserve the right to suspend or terminate your account if you provide false information or violate these Terms.

4. Verification Process

Our Commitment to Trust: All Service Providers on our platform undergo a rigorous KYC (Know Your Customer) verification process, including:

• Aadhaar verification for identity confirmation
• PAN verification for tax compliance
• Background and criminal record checks
• Experience and qualification verification
• Customer reference verification

However, verification does not guarantee the quality of services. Customers are responsible for reviewing electrician profiles, ratings, and customer feedback before booking.

5. Service Booking and Acceptance

When you request a service through the platform:

• Your request is sent to available Service Providers
• Service Providers may accept or decline your request
• Once accepted, a confirmed booking is established
• You will receive details about the Service Provider and estimated arrival time
• Failure to confirm or cancel a booking may result in cancellation charges

Service Providers are independent contractors, not employees of Local Electrician. We do not control the manner in which services are performed, and Service Providers retain the right to decline any job.

6. Payments and Pricing

Transparency is Our Priority:

• All pricing is provided upfront before service commencement
• Prices are determined by Service Providers with platform approval
• Additional charges may apply for overtime, emergency services, or additional work discovered on-site
• We accept digital payments only (credit cards, debit cards, digital wallets, bank transfers)
• No cash payments are required through the platform (though Service Providers may offer this option independently)
• Refunds for cancelled services will be processed within 5-7 business days

By making a payment, you authorize us and our payment partners to charge your selected payment method.

7. User Responsibilities

As a customer using Local Electrician, you agree to:

• Provide accurate information about your electrical issues
• Be available at the scheduled time for service
• Provide safe access to your premises
• Not engage in any illegal activities
• Treat Service Providers with respect and dignity
• Not discriminate against Service Providers
• Comply with all applicable laws and regulations
• Not use the platform for fraudulent or deceptive purposes

8. Limitation of Liability

Important Notice: Local Electrician acts as a marketplace facilitator only. We are not liable for:

• Quality, safety, or legality of services provided by Service Providers
• Any damage to property or personal injury resulting from services
• Non-performance or delay in service completion
• Disputes between customers and Service Providers
• Loss of data or unauthorized access to your account
• Technical disruptions or service interruptions

In no event shall Local Electrician be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Service.

9. Dispute Resolution

In case of disputes between customers and Service Providers:

• Both parties should attempt to resolve issues directly first
• If unresolved, you may file a complaint through the platform
• Our customer support team will investigate and mediate
• We reserve the right to refund customers or compensate them for proven service failures
• All disputes are subject to arbitration under Indian arbitration law

10. Cancellation Policy

For Customers:

• Free cancellation up to 30 minutes before scheduled arrival
• 50% charge if cancelled between 30 minutes and 2 hours before arrival
• Full charge if cancelled less than 30 minutes before arrival or after the Service Provider has started travel

For Service Providers:

• Service Providers may cancel only in emergencies with proper notification
• Repeated cancellations may result in account suspension

11. Insurance and Warranty

Local Electrician does not provide insurance coverage for services. Customers are encouraged to:

• Verify that Service Providers have appropriate insurance
• Obtain written guarantees on work performed
• Document the condition of their property before and after service

Service Providers are responsible for providing warranties on their work as per the terms they agree upon with customers.

12. Reviews and Ratings

Customers and Service Providers can rate and review each other. By posting reviews, you agree that:

• Your review is honest and based on actual experience
• You will not post false, defamatory, or abusive content
• You will not post reviews to manipulate ratings unfairly
• We reserve the right to remove reviews that violate these terms
• Repeated false reviews may result in account suspension

13. Intellectual Property Rights

All content on the Local Electrician platform, including logos, text, graphics, and code, is owned by or licensed to Local Electrician. You may not reproduce, distribute, or transmit this content without our explicit permission.

14. Data Privacy and Protection

We take your data privacy seriously. Please refer to our Privacy Policy for detailed information about how we collect, use, and protect your personal information. By using our Service, you consent to our data practices as outlined in the Privacy Policy.

Your personal data is protected under the Information Technology Act, 2000, and we comply with all applicable data protection laws.

15. Prohibited Activities

You agree not to:

• Harass, threaten, or abuse Service Providers or other users
• Engage in fraudulent or deceptive practices
• Attempt to bypass payment or manipulate pricing
• Share your account credentials with others
• Post obscene, defamatory, or hateful content
• Attempt to hack or interfere with platform security
• Use the platform for illegal activities
• Discriminate based on religion, caste, gender, or other protected characteristics

Violation of these terms may result in immediate account suspension and legal action.

16. Termination

We reserve the right to terminate or suspend your account at any time if you:

• Violate these Terms and Conditions
• Engage in fraudulent or illegal activities
• Repeatedly file false complaints or reviews
• Harass or abuse other users or Service Providers
• Fail to pay for services rendered

Upon termination, your access to the platform will be immediately revoked.

17. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of India, without regard to its conflict of law provisions. All disputes shall be subject to the exclusive jurisdiction of the courts in India.

18. Contact Us

If you have any questions or concerns regarding these Terms and Conditions, please contact us:

• Email: support@localelectrician.in
• Phone: +91-XXXX-XXXX-XXX
• Address: Local Electrician, India

19. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

20. Entire Agreement

These Terms and Conditions constitute the entire agreement between you and Local Electrician regarding your use of the Service. They supersede all prior agreements, understandings, and communications, whether written or oral.